Who we are
This website, https://www.thecustomshousebowling.co.uk, is operated by The Customs House, Harbour Road, Bowling, Glasgow G60 5AF (“we”, “us”). We are the data controller for personal information collected through this site and in the course of running the hotel. You can contact us about anything in this policy by email at enquiries@customhousebowling.co.uk or by phone on 07539 023913.
What information we collect and why
Enquiries. When you contact us through the form on this site, by email or by phone, we collect the details you give us — typically your name, email address, phone number, and the content of your message, including any dates or requests. We use this to answer your enquiry and to arrange a stay, meal or event if you go ahead. The website form also records the IP address the message was sent from, which helps us detect spam. Our legal basis is our legitimate interest in responding to enquiries and, where a booking follows, the steps needed to enter into a contract with you.
Bookings. Room bookings are not taken on this website. The “Book now” links take you to [booking site], an independent booking service with its own privacy policy at [link]. Any information you enter there — including payment details — is collected by that service under its terms; we receive the booking details we need to host your stay (your name, contact details, dates, number of guests and any requests). We process those details to perform our contract with you and to meet our legal obligations, including guest registration and accounting rules. We may ask for identification on arrival, as hotels are required to do.
Technical information. Our hosting provider automatically records standard server logs — IP address, browser type and pages requested — to keep the site secure and running. These are not combined with your enquiry details.
We do not knowingly collect information from anyone under 18 except as part of a booking made by an adult, and we do not collect special category data unless you choose to tell us about a health or accessibility need so we can accommodate it.
Cookies
This site does not set cookies for tracking, advertising or profiling. It may set strictly necessary cookies needed for the enquiry form to work, which contain no personal data. Once you follow a link to the booking site or any other third-party site, that site’s own cookie policy applies.
Third-party services
Booking site. As above, bookings are handled by [booking site]; we do not embed its booking system on this site, only link to it.
Maps. If a page includes an embedded Google Map showing our location, your browser loads it from Google, which may set cookies and record your IP address. Google’s privacy policy is at https://policies.google.com/privacy.
Fonts and media. Pages may load fonts or images from third-party servers, which receive your IP address in order to deliver the file.
Reviews and social media. Reviews you leave on third-party sites, and messages you send us on social media, are governed by those platforms’ privacy policies. We may quote reviews on this site using the reviewer’s first name only.
Email delivery. Enquiries sent from the website are delivered to us by email through our web host and email provider, who process the message only to deliver it.
We do not sell or rent your personal information. We share it only with the providers who help us run the hotel and this website (the booking service, our web host and email provider, our accountants) under agreements that protect your data, or where the law requires it.
Where your data is stored
Enquiries are held in our email system and booking details in the booking service’s system. Some providers may process data outside the UK; where they do, safeguards such as the UK International Data Transfer Agreement or adequacy regulations apply.
How long we keep your data
Enquiries that do not lead to a booking are deleted within 12 months of the last contact. Booking and stay records are kept for six years after your stay to meet accounting and legal requirements. Guest registration records are kept for the period required by law. Server logs are retained by our host for a short rolling period, typically no more than 90 days.
Your rights
Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to have your information erased (except where we must keep it for legal reasons), to object to or restrict how we use it, and to have it transferred to another provider. To exercise any of these rights, email enquiries@customhousebowling.co.uk or write to us at the address above. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at https://ico.org.uk or on 0303 123 1113.
Security
The site is served over HTTPS. Enquiry and booking details are only accessible to the hotel’s owners and staff who need them to do their jobs. No online transmission is completely secure, but we take reasonable steps to protect the information you send us.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed, and the current version will always be published on this page.